At NM Pet CT Imaging, we strive to provide reliable and quality diagnostic services. This Refund Policy outlines the terms under which refunds may be issued for payments made via our website www.nmpetctimaging.com, or at our diagnostic centre.
Eligibility for Refund
Refunds are considered under the following circumstances:
- Service not provided: If a booked test/service was not performed due to internal issues or technical errors on our end.
- Double payment: In case of duplicate transactions or excess payment by mistake.
- Order cancellation: If you cancel your appointment/test at least 24 hours before the scheduled time.
Refunds will not be issued in the following cases:
- If the test or service has already been conducted.
- If the delay or non-fulfilment is due to incorrect information provided by the customer.
- If cancellation is made less than 24 hours before the appointment or after sample collection.
- For partial dissatisfaction with test results – our responsibility is limited to accurate reporting.
How to Request a Refund
To request a refund, please contact us via:
- Phone: Contact Number
- Email: Email Address
Please provide your transaction ID, patient details, and reason for the refund. We may request supporting documents or clarification.
Refund Process
- Approved refunds will be processed within 7–10 business days to the original method of payment.
- If payment was made by card or online wallet, the refund will reflect in your account depending on your bank or service provider.
- For cash payments, refunds will be made via bank transfer or by cheque.
Late or Missing Refunds
If you haven’t received a refund yet:
- Check your bank account or card statement again.
- Contact your bank or payment provider – it may take time before your refund is officially posted.
- If you’ve done all of this and still have not received your refund, please contact us at [Insert Email Address].
Changes to This Policy
We reserve the right to update or modify this Refund Policy at any time. Any changes will be posted on this page with the updated effective date.
Contact Us
For any questions or concerns regarding this Refund Policy, please contact:
- Company: NM Pet CT Imaging
- For Appointment: +91-8336833600
- For Report: +91-8557855780
- Email: contact@nmpetctimaging.com
- Website: www.nmpetctimaging.com
